Support

Questions, bug reports and requests — email is the fastest route.

Contact

Write to b@jorat.de. It helps to include your device and iOS version, the app version from Settings → About, and a short description of what you expected and what happened instead. Replies usually come within a few days.

Common questions

The reminder doesn't arrive

Usually notifications are switched off for the app, or quiet hours are active. Check Settings → Notifications → Bladder & Bowel Manager in iOS for sounds and banners, and check in the app whether the time falls inside your quiet hours. An active Focus mode can hold notifications back too.

Entries are missing after switching devices

The app carries data across via iCloud backup. If the backup wasn't active, use the CSV import: export on the old device, keep the file, import it on the new one.

How do I export my data?

In the app settings under Export data. You can choose a PDF report with averages, a daily overview and every single entry — the sheet for your appointment — or a CSV file for your own analysis. Both are generated on the device and can be shared, emailed or printed from there.

Is my data uploaded anywhere?

No. Everything stays on your device, optionally in your own iCloud as well. Details are in the privacy policy.

Is there an Android version?

Yes — as a direct download on the home page, deliberately outside the Play Store.